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Employee recognition: the most effective method of creating a sustainable ‘service’ culture

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Russell Flint, Accumulate’s Senior Manager Commercial Partnerships, examines the critical role employee recognition and reward can play in turning the tide of public opinion within the banking sector.   In January 2017, the ‘Retail Remuneration Review, Issues Paper’ was published as part of an independent review commissioned by the Australian Bankers’ Association into how banks […]

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